Privacy Policy
Last updated: 10-02-2026
LKNA Group (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our life coaching services.
1. Personal Information We Collect
We may collect the following types of personal information:
Full name
Email address
Phone number
Billing and payment details
Information you provide via contact forms, bookings, or coaching sessions
Website usage data (such as IP address, browser type, and pages visited)
We only collect personal information that is necessary for providing our services.
2. How We Collect Personal Information
We collect information when you:
Visit our website
Complete a contact or enquiry form
Book a coaching session or program
Subscribe to our emails or newsletters
Communicate with us via email, WhatsApp, or other platforms
Participate in coaching sessions or programs
3. How We Use Your Personal Information
Your personal information may be used to:
Provide and deliver our coaching services
Communicate with you regarding bookings, services, or updates
Process payments and issue invoices
Improve our website and services
Send relevant information, resources, or marketing communications (with your consent)
Comply with legal and regulatory obligations
4. Lawful Basis for Processing
We process personal information based on:
Your consent
The need to perform a contract (providing coaching services)
Legal obligations
Legitimate business interests, where appropriate
5. Disclosure of Personal Information
We do not sell or rent your personal information.
We may share your information with trusted third parties only where necessary, such as:
Payment processors
Booking or scheduling platforms
Email and communication service providers
Website hosting and analytics providers
All third parties are required to comply with applicable data protection laws.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
While we strive to protect your information, no method of electronic storage or transmission over the internet is 100% secure.
7. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
When information is no longer needed, it is securely deleted or anonymised.
8. Your Rights Under POPIA
You have the right to:
Access your personal information
Request correction or deletion of your information
Object to the processing of your information
Withdraw consent at any time
Lodge a complaint with the Information Regulator of South Africa
To exercise your rights, please contact us using the details below.
9. Cookies & Website Tracking
Our website may use cookies and similar technologies to improve user experience and analyse website traffic.
You may choose to disable cookies in your browser settings; however, this may affect certain website functionality.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
We encourage you to review the privacy policies of any third-party sites you visit.
11. Children’s Privacy
Our services are not intended for children under the age of 18 without parental or legal guardian consent.
We do not knowingly collect personal information from children without appropriate consent.
12. Changes to This Privacy Policy
LKNA Group reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Continued use of our website and services constitutes acceptance of the updated policy.
13. Contact Information
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:
Business Name: LKNA Group
Email: [email protected]